Main Responsibilities:
- Provide initial information and guidance to customers, while following up on customer information in accordance with company standards.
- Manage all post-sales processes with a 360-degree approach.
- Develop strategies to build customer relationships and enhance customer satisfaction on a weekly basis, in collaboration with the Sales Manager and Business Development Manager.
- Plan and implement strategies to reach targeted customer segments in each industry, ensuring the required number of contacts per month.
- Maintain and improve customer satisfaction by addressing customer needs with the company’s products and services to ensure maximum satisfaction.
- Maintain a high level of customer engagement, measured by the number of meetings, calls, and follow-ups each week.
- Organize and maintain document files to be easily accessible, prepare quotes, send sales information and emails to customers, and track billing information between sales and accounting to ensure completeness and timeliness.
- Achieve or exceed the company’s monthly and quarterly growth targets.
- Keep customer data and sales reports in the CRM system accurate and up-to-date, reflecting the current sales pipeline.
- Continuously learn about the company’s products, services, and relevant industry trends to offer the best solutions to customers.
- Attend industry events, webinars, training programs, and workshops to stay updated with the latest market trends, enhance sales techniques, and improve product knowledge.
- Regularly search and compile information on both current and potential new customers.
Daily Responsibilities:
- Primarily contact customers through phone calls and online meetings to reach both new and existing customers from the lead list provided by the company, meeting daily and weekly targets.
- Demonstrate product usage and provide onboarding support to customers, both online and offline.
- Understand customers in depth to offer the most suitable solutions.
- Organize and maintain document files to be easily accessible for efficient sales support.
- Prepare quotes, send sales information, and emails to customers.
- Prepare, track, and compile billing information between sales and accounting to ensure completeness and adherence to deadlines.
- Expand customer relationships by identifying additional departments or divisions that could generate revenue.
- Create sales opportunities through personal and professional networks, both internally and externally.
- Keep customer records updated, including call details, meeting summaries, appointment scheduling, and both online and offline presentations. Summarize meeting outcomes for management and update sales opportunities and quotes in Salesforce and other company systems.
- Be prepared to take on other tasks as assigned by supervisors.
Required Skills and Experience :
- Experience with CRM Salesforce system will be specially considered
- Experience in sales coordination will be specially considered
- Customer service skills via phone and email
- Excellent communication and negotiation skills, able to build good relationships in teamwork
- Ability to solve immediate problems
- Effective communication skills with internal departments
- Time management skills and systematic work planning
- Ability to work well under pressure
- Excellent prioritization and task management
- Flexibility in work
- Good communication skills, both spoken and written, in English and Thai
Qualifications:
- Thai nationality, age not exceeding 35 years, no gender restrictions
- Bachelor’s degree in a related field
- Honest and ethical in work performance
- Good personality and interpersonal skills, service-minded
- Punctual and consistent in work attendance
- Attentive to details, careful, diligent, patient, and responsible
- Good health, physically fit, agile, and energetic
- Positive attitude and enthusiastic
- Quick-witted with a passion for sales
- Ready to perform efficiently in office work
Benefits:
- Salary
- Macbook
- Smartphone
- Free Lunch
- Free Snacks & Drinks
- Apple Special Discount
- Group Insurance: Health & Dental Care
- SSO
- Rewards Program
- Salary Increment
- Self-improvement training and online learning courses.
- Enjoy the company activities.
- Business hours: Monday – Friday from 9:00 AM – 6:00 PM.
- Convenient office located on Silom Road, Park Silom Building next to BTS Saladaeng Station, MRT Silom Station
Number 24 x Shutterstock “ONE TEAM” We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our principles represent the mindset of the employee who will thrive at Number 24 x Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry-leading products, please apply.
